At Velure, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website [www.velurelingerie.com], shop with us, or interact with our services.

By using the Site or providing us with your information, you agree to the practices described in this policy. If you do not agree, please do not use the site.

1. Information We Collect

We collect the following types of information:

Personal Information You Provide

• Name, email address, shipping/billing address, phone number
• Payment information (handled securely by our payment processors; we do not store full card details)
• Order details and preferences (e.g, size, style)
• Any information you submit via contact forms, reviews, surveys, or customer support

Automatically Collected Information

• Device and browser details (IP address, browser type, operating system)
• Usage data (pages viewed, time spent, referring/exit pages)
• Cookies, pixels, and similar technologies for analytics, personalization, and advertising

From Third Parties

• Analytics providers (e.g., Google Analytics)
• Payment processors and shipping partners
• Social media or advertising platforms (if you interact with our ads or log in via social accounts)

2. How We Use Your Information

We use your information to:

• Process and fulfill orders, including shipping and payments
• Communicate with you (order confirmations, shipping updates, customer service)
• Improve our Site, products, and services
• Send marketing emails, promotions, or newsletters (you can unsubscribe anytime)
• Prevent fraud and ensure Site security
• Comply with legal obligations
• Personalize your experience (e.g., product recommendations)

3. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers (payment processors, shipping carriers, email services, hosting providers) who help operate our business
• Analytics and advertising partners (subject to their privacy policies)
• Legal authorities if required by law, to protect our rights, or in response to valid requests

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance functionality, analyze traffic, and deliver targeted ads. You can manage preferences via our cookie banner or browser settings. For more details, see our Cookie Policy (if you have one) or visit tools like youradchoices.com or aboutads.info to opt out of interest-based advertising.

5. Data Security

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal data
• Opt out of marketing communications
• Withdraw consent (where processing is consent-based)
• Object to or restrict certain processing
• Data portability (in some cases)

To exercise these rights, contact us at [coanna@velurelingerie.com]. We respond to verifiable requests in accordance with applicable law (e.g., PDPO in Hong Kong, GDPR for EU residents).

7. International Transfers

Your data may be transferred to and processed in countries outside Hong Kong (including where our service providers are located). We take appropriate safeguards to protect your data during such transfers.

8. Children's Privacy

Our Site is not intended for individuals under 18. We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact Velure via email at [coanna@velurelingerie.com]. 

Thank you for trusting us with your information. We’re committed to handling it responsibly.

Last updated: January 26, 2026